Frequently Asked Questions
Everything you need to know about your new favorite dance shoes.
How do I ensure I choose the correct shoe size?
Dance shoe sizing can differ from standard street shoes. We recommend referring to our specific Size Guide located on each product page, which includes measurements in centimeters to ensure a snug, professional fit.
What is the difference between suede and rubber soles?
Suede soles are designed for indoor dance floors, providing the perfect balance of grip and slide for turns. Rubber soles are more versatile and can be worn outdoors or on high-friction surfaces.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
Can I return or exchange my shoes if they don't fit?
Yes, we offer a 30-day return and exchange policy. Shoes must be in original, unworn condition and returned in their original packaging. Please try your shoes on a carpeted surface to avoid scuffing the soles.
How should I care for my dance shoes to make them last?
To maintain suede soles, use a specialized shoe brush to remove wax and dirt buildup. For the uppers, wipe with a damp cloth and store them in a breathable shoe bag to prevent moisture retention.
Do you offer customization for heel heights?
Many of our professional Latin and Ballroom styles come with various heel height options ranging from 1.5 to 3.5 inches. Please check the dropdown menu on the product page for available heights.